Service Delivery Manager

Job Summary

To support client success, the full-time remote Service Delivery Manager will manage client site implementations, collaborate with internal teams to ensure high-quality service delivery, and drive continuous process improvements in benefits administration.

Key responsibilities

• Manage and provide technical guidance through the implementation and maintenance of client websites
• Partner with internal teams to meet client deliverables and execute non-automated service delivery processes as required
• Respond to client inquiries and resolve issues promptly while maintaining clear communication throughout the process

Required qualifications

• Bachelor's Degree or an equivalent combination of education and experience
• 5+ years of direct client-facing experience and/or associate or analyst experience
• 2+ years of project management experience
• Experience working within benefits administration, including knowledge of benefit plans and enrollment processes
• Hands-on experience configuring a benefits administration platform, including plan setup and overall site configuration