Service Delivery Manager

Job Summary

Focusing on customer service and application administration, the remote Service Delivery Manager will coordinate the delivery of services, manage customer expectations, and facilitate communication among stakeholders while performing system administration tasks.

Key responsibilities

• Serve as the primary customer contact for service delivery needs and management
• Facilitate communication between customer stakeholders and various departments to ensure alignment on service delivery objectives
• Provide escalated support to end users and assist in strategic decision-making regarding system changes and functionalities

Required qualifications

• Bachelor's degree
• Minimum 5 years of experience in a system administrator role related to Blackboard or equivalent experience
• Strong knowledge of instructional design principles and practices
• Experience in timeline and project management, including implementation of business and functional requirements
• Recent experience in Quality Assurance (QA) processes and practices