Service Delivery Manager
Job Summary
To ensure clients receive exceptional service and value from their managed services investment, the full-time remote Service Delivery Manager will act as the primary post-sale relationship owner for a portfolio of clients, coordinating across various teams to deliver a seamless client experience.
Key responsibilities
- Build trusted relationships with technical and executive stakeholders while managing the overall client experience
- Monitor account health and lead service reviews to proactively identify risks and opportunities for improvement
- Develop and maintain Client Health Plans and service strategies that enhance client outcomes and strengthen partnerships
Required qualifications
- 3-7+ years of experience in Managed Services (MSP), Service Delivery, or a similar client-facing technology role
- Strong understanding of managed services delivery, including service operations and escalation management
- Proven ability to interpret contracts and ensure alignment between client expectations and service delivery
- Experience with IT service management (ITSM) and CRM platforms such as ServiceNow or Salesforce
- Technical understanding of infrastructure, cloud services, and cybersecurity preferred
Complete Job Description
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