Service Delivery Manager

Job Summary

Leading a team of Professional Services engineers remotely, the full-time Manager, Service Delivery will oversee service delivery quality, manage project engagements for education customers, and ensure successful implementations while balancing team capacity and resource forecasting.

Key responsibilities

• Develops and manages a team of Professional Services engineers, focusing on performance, career growth, and onboarding
• Oversees the delivery of service engagements, managing planning, scheduling, budget control, and customer communication
• Tracks team performance metrics and collaborates with cross-functional teams to align priorities and resolve issues

Required qualifications

• 5+ years in professional services, customer implementation, or technical project delivery in a SaaS or technology environment
• 3+ years of experience in leading teams or projects, including coaching and accountability for outcomes
• Experience managing multiple concurrent customer projects, including scoping, scheduling, and risk management
• Ability to influence cross-functional partners without direct authority
• Bachelor's degree in business, information technology, or a related field