Service Delivery Manager
Job Summary
Leading managed infrastructure and workload automation services, the full-time Service Delivery Manager will oversee the Incident Response Team and ensure operational performance across various technology disciplines in a remote setting.
Key responsibilities
- Manage day-to-day delivery of infrastructure, workload automation, and incident response services, ensuring achievement of SLA and operational performance objectives
- Provide leadership during service-impacting incidents and escalations, coordinating technical resources and stakeholders for effective resolution
- Identify opportunities for automation and continuous improvement in service delivery processes, collaborating with engineering teams to implement solutions
Required qualifications
- Progressive experience in IT infrastructure operations, managed services, or service delivery
- Previous experience leading multidisciplinary technical or operations teams
- Demonstrated knowledge of Windows, Linux, storage, backup and recovery, database, and cloud technologies
- BA/BS degree and 5+ years' relevant experience or equivalent combination of education and relevant experience
- At least 2 years of leadership experience in a technical environment
Complete Job Description
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