Service Delivery Manager
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Job Summary
Leading a dynamic team in a remote setting, the full-time Service Delivery Manager will act as an escalation point for critical client issues, manage workloads, and drive performance improvements while fostering a culture of collaboration and accountability.
Key responsibilities
- Act as an escalation point for critical client issues, ensuring effective communication and resolution
- Manage scheduling, workload, and utilization to optimize team efficiency and performance
- Mentor and motivate the team through coaching, feedback, and employee development initiatives
Required qualifications
- 5+ years of technical IT experience
- 3+ years in management or leadership roles
- Hands-on expertise with Windows Server, Active Directory, Microsoft 365, and networking technologies
- Strong background in IT service delivery and client relationship management
- ITIL knowledge (V3/V4 Foundation strongly preferred)
Complete Job Description
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