Service Delivery Team Lead
Job Summary
Leading a remote team in the United States, the full-time Service Delivery Team Lead will motivate and coach associates to achieve performance goals, manage customer escalations, and ensure a high-quality customer experience.
Key responsibilities
- Coach associates to meet company and client objectives while addressing employee-related issues and coordinating training
- Manage multiple tasks and projects, monitoring team attendance and absence
- Inspire and develop team members through open communication and constructive feedback
Required qualifications
- Associate degree, technical school, or equivalent work experience
- Experience in promoting a performance-driven culture
- Ability to engage and support team members with necessary tools for success
- Strong mentoring skills with a customer-focused mindset
- Proficiency with computer systems and technology
Complete Job Description
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