Service Designer
Job Summary
To support an enterprise cloud-based data and analytics platform for a federal health agency, the full-time contingent Service Designer will streamline the platform's intake and onboarding processes, develop service blueprints, and implement change management strategies to enhance customer experience and operational efficiency.
Key responsibilities
- Optimize and operate a unified intake workflow with automated tracking and clear status visibility
- Implement a platform routing model to direct requests appropriately and coordinate enterprise onboarding processes
- Define and monitor intake KPIs, conducting biweekly reviews to identify and implement improvement opportunities
Required qualifications
- Experience designing and operationalizing end-to-end services
- Direct experience with change management and process improvement
- Expertise in customer intake, onboarding, and enablement tasks
- Authorization to work in the United States and ability to obtain a federal Public Trust background investigation
- Willingness to attend meetings with client stakeholders during Eastern Time business hours
Complete Job Description
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