Service Desk Agent
Job Summary
Seeking a remote, shift-based Service Desk Agent who will manage first-level support, incident triage, and user communication while working flexible hours, including nights and weekends.
Key Responsibilities
- Handle incoming user communications through phone calls and email
- Create and assign incidents in ServiceNow based on issue classification
- Monitor incident status and communicate progress to relevant parties
Required Qualifications
- Hands-on experience with ServiceNow
- Strong knowledge of ITIL Service Management
- Previous experience in a Service Desk role
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field is preferred
- Ability to work flexible shifts outside standard business hours
Complete Job Description
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