Service Desk Analyst
Job Summary
Providing first line support for clients, the full-time Service Desk Analyst will troubleshoot and resolve technical issues related to hardware, software, and network while documenting all client interactions in the service management tool.
Key responsibilities
- Deliver exceptional customer service and log all client contacts into the service management tool
- Troubleshoot and resolve application issues following standard operating procedures
- Initiate ITIL processes such as Incident Management and collaborate with team members on escalated tickets
Required qualifications
- High school diploma or G.E.D
- One or more years of technical training in computer support preferred
- Two or more years of technical or customer support experience
- Experience with company products and operating systems
- Familiarity with company escalation policies
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,019 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
