Service Desk Analyst
Job Summary
Providing remote support, the full-time Service Desk Analyst will manage an open ticket queue and deliver white-glove End User Service Desk Support via various communication channels while assisting with system resets and software management.
Key responsibilities
- Provide End User Service Desk Support via phone, email, SMS, and chat
- Manage an open ticket queue, documenting all communications and follow-ups in the ticketing system
- Perform system resets, software installations, and support for various applications and hardware
Required qualifications
- CompTIA A+ certification or equivalent
- 2-3 years of experience in a Technical Support role within an MSP or call center environment
- 1+ year of experience supporting Mac OS and VIP or C-level executives
- Familiarity with the ITIL framework and Microsoft 365 applications
- Experience with ServiceNow and remote access tools
Complete Job Description
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