Service Desk Analyst
Job Summary
Providing essential technical support, the full-time remote Service Desk Analyst I will assist customers with computer systems and applications, troubleshoot issues, and ensure effective communication to resolve queries.
Key responsibilities
- Serve as the first point of contact for customers seeking technical assistance via phone or email
- Perform remote troubleshooting and guide customers through the problem-solving process
- Record issues and resolutions in logs while following up on customer status and feedback
Required qualifications
- Associate degree in Information Technology or equivalent work experience
- Knowledge of TCP/IP, DNS, WINS, DHCP, and MS Active Directory
- Experience with network cabling standards and remote access applications
- Strong understanding of computer systems, mobile devices, and office automation products
- Ability to work professionally with sensitive data while maintaining confidentiality
Complete Job Description
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