Service Desk Analyst
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Job Summary
Providing first-level IT support, the full-time Service Desk Analyst will assist end-users with technical issues, including troubleshooting hardware and software, while fostering positive customer relationships in a hybrid work environment.
Key responsibilities
- Respond to end-user requests for technical assistance and provide timely solutions via various communication methods
- Diagnose and resolve technical hardware and software issues, logging all support requests in the helpdesk ticketing system
- Advocate for IT and InfoSec policies, guiding users on best practices and ensuring adherence to security protocols
Required qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
- Proven experience in a Customer Service or Helpdesk Analyst role
- Experience with O365 Applications and familiarity with helpdesk ticketing systems
- Strong knowledge of operating systems (Microsoft Windows, Apple macOS, Linux) and software applications (Microsoft Office, SharePoint)
- Certification in CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar is a plus
Complete Job Description
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