Service Desk Analyst
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Job Summary
Working remotely on a second shift basis, the Service Desk Level 1 Analyst will manage user access, troubleshoot technical issues, and ensure exceptional customer service for enterprise accounts.
Key responsibilities
- Act as the account administrator, managing user access and resolving access-related tickets
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks
- Log all interactions in the ticketing system and follow up with users to confirm satisfaction
Required qualifications
- High school diploma or equivalent required; Associate or Bachelor's degree in Computer Science or related field preferred
- 1-2 years in a technical support role, preferably in a service desk environment
- Professional certifications (or working toward): HDI Support Center Analyst (HDI-SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals
- Proficiency in Windows OS and Microsoft Office suite, with basic network troubleshooting skills
- Familiarity with ITIL or similar service frameworks is a plus
Complete Job Description
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