Service Desk Analyst
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Job Summary
To support a growing IT team, the full-time Service Desk Analyst will provide technical support to customers, troubleshoot technology issues, and gain hands-on experience with tools such as Microsoft 365 and Azure while working remotely from 9:30 AM to 6:00 PM EST, Monday through Friday.
Key responsibilities
- Provide friendly and professional technical support via phone, ticket, and remote session
- Troubleshoot common hardware, software, network, and account-access issues
- Document troubleshooting steps and resolutions clearly and accurately
Required qualifications
- Bachelor's degree in Computer Science, Information Technology, MIS, or a related field, or an Associate degree with 1 year of relevant experience, or 2 years of professional service desk or technical support experience
- CompTIA A+ certification must be obtained within six months of employment
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Interest in technology and a willingness to learn
Complete Job Description
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