Service Desk Analyst
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing customer-facing technical support for the USMEPCOM ENLIST program, the full-time remote Tier 1/2 Service Desk Analyst will manage incident and service requests, resolve first-contact and Tier 2 issues, and document interactions in ServiceNow.
Key Responsibilities
- Serve as the initial point of contact for incidents and requests via multiple channels
- Create and manage ServiceNow records, ensuring accurate categorization and prioritization of tickets
- Troubleshoot and resolve issues related to hardware, software, and connectivity while escalating as necessary
Required Qualifications
- Associate's degree in Information Technology or a related field, or equivalent professional experience
- Minimum of three years of relevant service-desk or end-user support experience
- Experience with documenting, troubleshooting, and resolving incidents using an enterprise ITSM platform
- Working knowledge of hardware, operating systems, and enterprise applications
- Active Secret clearance or higher is required
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 38,722 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
