Service Desk Analyst with Secret Clearance
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Job Summary
Providing technical support and incident management, the fully remote Service Desk Analyst with Secret Clearance will serve as the primary contact for customers, focusing on resolving issues, managing access requests, and supporting collaboration platforms.
Key Responsibilities
- Serve as the primary point of contact for customer incidents, technical questions, and service requests
- Perform initial incident triage, troubleshoot issues, and resolve Tier 1/2 requests when possible
- Support user onboarding, account provisioning, and access management using established procedures
Required Qualifications
- U.S. citizenship
- High school diploma or GED required
- Must hold an active Secret security clearance or be eligible to obtain one
- Approximately 1-3 years of help desk, service desk, or IT support experience
- Familiarity with identity and access management platforms and troubleshooting common technical issues
Complete Job Description
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