Service Desk Engineer
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Job Summary
Providing Tier 1 technical support in a full-time remote capacity, the Service Desk Engineer will resolve moderately complex technical issues across multiple client environments while delivering exceptional customer service.
Key responsibilities
- Serve as the first point of contact for incidents and service requests via various communication channels
- Troubleshoot and resolve hardware, software, and peripheral issues, including support for Microsoft 365 environments
- Manage a ticket queue across multiple clients while adhering to defined SLAs and response targets
Required qualifications
- 1-3 years of experience in a service desk or Managed Service Provider (MSP) environment
- Strong working knowledge of Windows and macOS operating systems
- Experience supporting Microsoft 365 environments, including Exchange Online administration
- Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf)
- Familiarity with RMM and PSA tools such as ConnectWise or Autotask
Complete Job Description
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