Service Desk Engineer
Job Summary
Providing Tier 1 frontline technical support, the full-time Service Desk Engineer will resolve moderately complex technical issues remotely while managing multiple client environments across Windows and macOS platforms.
Key responsibilities
- Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system
- Troubleshoot and resolve hardware, software, and peripheral issues while supporting Microsoft 365 environments
- Manage a ticket queue across multiple clients, adhering to defined SLAs and response targets
Required qualifications
- 1-3 years of experience in a service desk or Managed Service Provider (MSP) environment
- Strong working knowledge of Windows and macOS operating systems
- Experience supporting Microsoft 365 environments, including Exchange Online administration
- Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf)
- Familiarity with RMM and PSA tools such as ConnectWise or Autotask
Complete Job Description
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