Service Desk Level 1 Analyst
Job Summary
To support a remote team, the full-time Service Desk Level 1 Analyst will manage user access, troubleshoot technical issues with various devices, and ensure exceptional customer service while logging interactions in the ticketing system.
Key responsibilities:
- Act as the account administrator, managing user access and resolving access-related tickets
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks
- Log all interactions in the ticketing system and follow up with users to confirm satisfaction
Required qualifications:
- High school diploma or equivalent required; Associate or Bachelor's degree in Computer Science or related field preferred
- 1-2 years of experience in a technical support role, preferably in a service desk environment
- Professional certifications (or working toward): HDI Support Center Analyst, ITIL Foundation, Microsoft 365 Certified: Fundamentals
- Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting
- Familiarity with ITIL or similar service frameworks is a plus
Complete Job Description
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