Service Desk Manager
Job Summary
Managing a service department team, the full-time salaried Service Desk Manager will oversee customer service interactions, ensure compliance with industry standards, and enhance service desk efficiency while working remotely.
Key responsibilities
- Effectively manage team members to achieve objectives and sales goals
- Maintain strong customer relationships and address concerns to ensure repeat business
- Monitor service desk operations and implement improvements to enhance productivity and customer service
Required qualifications
- Previous service management experience
- Comprehensive knowledge of electronic security systems and industry standards
- Proven management experience with strong customer-facing skills
- Experience in budgeting and forecasting
- Familiarity with access control systems and CCTV-related systems
Complete Job Description
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