Service Desk Representative
Job Summary
Providing technical and operational support for cloud-based solutions, the full-time Service Desk Representative will assist users with technical issues, document incidents, and coordinate with technical teams remotely.
Key Responsibilities
- Provide first-level service desk and technical support for cloud-based and IT systems
- Document, categorize, and track incidents and service requests from users
- Perform initial analysis and troubleshooting of routine technical issues and escalate as necessary
Required Qualifications
- Bachelor's degree
- Minimum of 1 year of relevant experience in service desk or technical support
- General knowledge of IT systems and cloud-based technologies
- Experience assisting users with technical issues and service requests
- Basic troubleshooting and problem-solving skills
Complete Job Description
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