Service Desk Specialist
Job Summary
Supporting end-user technical needs, the full-time remote Service Desk Specialist will manage incident resolution, troubleshoot hardware and software issues, and maintain documentation while providing excellent customer service.
Key responsibilities:
- Act as the first point of contact for user support, triaging and documenting issues according to defined procedures
- Resolve incidents with known solutions and escalate complex issues to senior specialists or Tier 3 support as needed
- Prepare and maintain troubleshooting guides and knowledge base articles to enhance service delivery
Required qualifications:
- Associate's degree or commensurate experience
- 1+ year of prior Service Desk IT troubleshooting experience
- Strong computer skills, including proficiency in MS Office applications
- Experience in creating support documentation
- Customer-oriented attitude with strong time management and initiative
Complete Job Description
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