Service Desk Specialist with Clearance
Job Summary
To support a large federal and DoD-aligned mission environment, the remote Service Desk Specialist with Clearance will resolve advanced Tier 1 incidents, perform ticket triage, and ensure high-quality documentation while maintaining customer satisfaction.
Key responsibilities:
- Resolve advanced Tier 1 issues, including authentication problems and application troubleshooting
- Perform comprehensive ticket triage and accurately categorize issues
- Execute knowledge base procedures and escalate incidents to Tier 2/3 teams as needed
Required qualifications:
- Must hold an active Secret clearance, supported by a Tier 3 background investigation
- High School Diploma or equivalent
- 2-4 years of IT help desk or customer support experience
- Experience with ticketing operations and documenting incidents in an ITSM tool
- Knowledge of user account management, SSO, and MFA workflows
Complete Job Description
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