Service Desk Support Engineer
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Job Summary
Providing Tier 3 support for government applications, the fully remote Service Desk Support Engineer will troubleshoot escalated application, data, access, and workflow issues while collaborating with developers and technical teams, with responsibilities varying based on experience level.
Key Responsibilities
- Investigate and troubleshoot escalated application issues, working independently or with guidance based on experience level
- Support and maintain applications built on the Appian platform, reviewing logs and system behavior to identify issues
- Coordinate with developers and other stakeholders to resolve issues, manage assigned tickets, and document troubleshooting steps in the ticketing system
Required Qualifications
- Experience providing technical support or help desk support
- Experience developing or troubleshooting applications on the Appian platform
- Familiarity with IT service management ticketing systems, such as BMC Helix or ServiceNow
- CompTIA Security+ certification
- U.S. citizenship and active Secret security clearance required
Complete Job Description
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