Service Desk Technician

Job Summary

As the first line of contact for clients, the full-time Service Desk Technician will manage incidents and requests, ensuring client satisfaction while working remotely in a professional office environment.

Key responsibilities

• Manage incidents and requests, communicating effectively with clients to ensure satisfactory resolution
• Escalate service requests when necessary and document incidents, resolutions, and workarounds in the ticketing system
• Contribute to self-help knowledge bases and identify best practices for customer support

Required qualifications

• High school diploma or GED
• At least 1 year of IT support experience in a professional services environment, including ticketing system use
• Customer-focused skills, including active listening and the ability to communicate IT-related issues and resolutions
• Thorough knowledge of PC hardware and peripherals with strong organizational skills
• Ability to handle confidential information responsibly and demonstrate efficient typing skills