Service Desk Technician
Job Summary
Providing first-line support for clients, the full-time Service Desk Technician will manage incidents and requests related to installation, configuration, and operation of managed services while working remotely.
Key responsibilities
- Manage incidents and requests, ensuring client satisfaction through effective communication
- Address and resolve basic incidents, accurately capturing data in the ticketing system
- Contribute to knowledge bases by documenting typical requests, incidents, and resolutions
Required qualifications
- High school diploma or GED
- At least 1 year of IT support experience in a professional services environment
- Thorough knowledge and troubleshooting skills of PC hardware and peripherals
- Demonstrated ability to develop clear and professional written communication
- Organizational skills to balance and prioritize work effectively
Complete Job Description
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