Service Desk Technician

Job Summary

Providing first-line support for clients, the full-time Service Desk Technician will manage incidents and requests, ensuring client satisfaction while working 12-hour shifts from 9:00 am to 9:00 pm ET on a rotating schedule.

Key responsibilities

• Manage incidents and requests, communicating with clients to ensure satisfactory completion of work
• Address and resolve basic incidents, accurately documenting information in the ticketing system
• Contribute to self-help knowledge bases by documenting typical requests, incidents, and resolutions

Required qualifications

• High school diploma or GED
• At least 1 year of IT support experience in a professional services environment
• Customer-focused skills, including active listening and effective communication of IT-related issues
• Thorough knowledge and troubleshooting skills of PC hardware and peripherals
• Ability to quickly learn new skills and manage confidential information responsibly