Service Desk Technician
Job Summary
Providing remote support, the full-time hourly Service Desk Technician will coordinate, diagnose, and troubleshoot incoming employee calls for various technical issues related to desktop, laptop, and network services.
Key responsibilities
- Diagnoses and troubleshoots end user desktop application issues, ensuring timely resolution or appropriate escalation
- Maintains effective relationships with users while providing case status updates per service level guidelines
- Supports and manages user accounts and permissions across various applications and systems
Required qualifications
- Associate's degree preferred or relevant technical training
- 1-2 years of related experience in IT support
- Working knowledge of Windows operating systems, networks, and security concepts
- Experience with multi-platform Windows operating systems
- Familiarity with ITSM Ticketing tools such as Service Now or Remedy preferred
Complete Job Description
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