Service Desk Technician
Job Summary
To support a growing IT team, the remote Service Desk Technician will provide laptop and desktop setup assistance, manage complex support tickets, and help reduce the workload on the existing L2 team.
Key responsibilities
- Provide assistance with laptop and desktop setup and post-deployment support
- Take ownership of more complex tickets and address escalated support issues
- Help manage the existing backlog and provide additional capacity during scheduled deployments
Required qualifications
- Minimum 3+ years of experience in a similar role
- Experience with ServiceNow and Intune
- Familiarity with Configuration Manager/MECM and Entra ID
- Proven ability to perform troubleshooting effectively
Complete Job Description
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