Service Desk Technician
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Job Summary
Providing first-level technical support, the full-time Service Desk Technician will troubleshoot basic IT issues, assist with account access and software installations, and ensure excellent customer service in a remote environment.
Key responsibilities:
- Respond to incoming support requests via phone, email, or support portal
- Troubleshoot and resolve basic hardware and software issues, escalating complex problems as necessary
- Create and maintain accurate records of support requests and solutions in a ticketing system
Required qualifications:
- Minimum of a high school diploma or equivalent; Associate's degree in IT-related field preferred
- Some exposure to basic IT concepts and troubleshooting is beneficial; 1 year of experience in a customer service or IT support role preferred
- No certifications required; CompTIA A+ or similar entry-level IT certification preferred
- Understanding of the Insurance industry and its specific IT needs and challenges
- Ability to translate technical jargon into understandable language for non-technical colleagues
Complete Job Description
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