Service Desk Technician

Job Summary

To support client satisfaction, the full-time Service Desk Technician will troubleshoot and resolve complex application issues, manage incidents and requests, and contribute to knowledge bases while working remotely.

Key responsibilities

• Manage incidents and requests, ensuring client satisfaction through effective communication
• Address and resolve basic incidents, documenting information accurately in the ticketing system
• Identify and recommend best practices for customer support and contribute to self-help resources

Required qualifications

• High school diploma or GED
• At least 1 year of IT support experience in a professional services environment
• Strong customer-focused skills, including active listening and effective communication of IT issues
• Thorough knowledge of PC hardware and peripherals
• Ability to balance and prioritize work efficiently