Service Desk Technician III
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Job Summary
To support a growing technology team, the full-time remote Service Desk Technician III will resolve moderately complex Tier 2 incidents, serve as an escalation point for junior technicians, and own specific technical areas, while contributing to process improvements and mentoring team members.
Key responsibilities
- Resolve moderately complex Tier 2 incidents and service requests independently
- Serve as the first escalation point for Service Desk Technician I and II teammates
- Perform root-cause analysis on recurring issues and contribute to problem records
Required qualifications
- High school diploma or GED required; college degree in a relevant field preferred
- 2 to 4 or more years of service desk or enterprise IT support experience
- Advanced troubleshooting across multiple technologies including endpoint, identity, and productivity platforms
- Leadership without authority; ability to coach and mentor teammates
- ITIL Foundation or Microsoft certifications preferred
Complete Job Description
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