Service Dispatch Coordinator

Job Summary

To support a growing Managed Services Provider, the full-time Service Dispatch Coordinator will manage the daily dispatch of service requests, coordinating schedules for technical resources and ensuring effective communication with clients in a fully remote environment.

Key responsibilities

• Coordinate schedules of remote and field technical resources while creating and assigning service requests
• Monitor open service tickets, escalate issues as necessary, and ensure customer communication regarding incident progress
• Report on the utilization of IT support resources and ensure prompt entries for time and expenses

Required qualifications

• 1-3 years of customer service experience, preferably in a Managed Services environment
• Prior knowledge of support tools and techniques used in IT service delivery
• Strong customer service skills, including effective communication and active listening
• Ability to match technical resources to specific technical issues
• Positive attitude and self-motivation to thrive in a fast-paced environment