Service Integration Lead

Job Summary

Coordinating cross-provider IT service delivery, the full-time remote SIAM Service Integration Lead will manage integrated service coordination, maintain service management documentation, and oversee incident and change processes within a federal Service Integration and Management environment.

Key responsibilities

• Lead integrated service coordination across various teams, including service desk and cybersecurity
• Maintain service management plans, responsibility matrices, and decision logs
• Coordinate incident, request, problem, knowledge, and change management processes in ServiceNow workflows

Required qualifications

• Bachelor's degree in information technology, business, engineering, or related field; equivalent relevant experience considered
• 7+ years of IT service management or enterprise service delivery experience, including 3+ years in service integration or operational leadership
• Demonstrated ITIL-aligned incident, problem, request, knowledge, and change management expertise
• Experience coordinating multiple vendors and technical stakeholders
• Strong ServiceNow reporting and service performance management skills