Service Manager

Job Summary

To ensure exceptional customer experiences, the full-time Service Manager will coordinate service-related activities, manage issue intake, and proactively identify customer risks while working closely with cross-functional teams.

Key responsibilities

• Oversee customer relationships by maintaining clear communication and addressing operational requests
• Serve as the primary intake point for customer operational requests and ensure timely resolution through appropriate routing
• Monitor customer accounts for signs of dissatisfaction and escalate issues as necessary to maintain service stability

Required qualifications

• High school diploma or equivalent
• Demonstrated experience managing post-sale customer relationships
• Experience coordinating across multiple internal teams to drive resolution
• Proven ability to identify and escalate customer risks early
• Working understanding of managed services environments, including cloud productivity platforms