Service Manager
Job Summary
To enhance customer satisfaction and operational efficiency, the full-time Service Manager will coordinate service-related activities, manage issue intake, and proactively identify customer risks while collaborating with cross-functional teams.
Key responsibilities
- Oversee customer relationships by ensuring timely communication and follow-through on operational requests
- Coordinate the intake and routing of customer operational requests to appropriate internal teams
- Monitor customer accounts for signs of dissatisfaction and escalate issues as necessary
Required qualifications
- High school diploma or equivalent
- Demonstrated experience managing post-sale customer relationships
- Experience coordinating across multiple internal teams to drive resolution
- Strong ability to identify and escalate customer risks early
- Familiarity with managed services environments and cloud productivity platforms
Complete Job Description
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