Service Manager

Job Summary

Working remotely in a full-time capacity, the Service Manager will coordinate service-related activities for assigned customers, manage issue intake, and proactively identify customer risks to ensure a positive customer experience.

Key responsibilities

• Support operational oversight for assigned customer accounts and maintain communication regarding service updates and issue progress
• Serve as the primary intake point for customer operational requests, coordinating routing to appropriate internal teams and tracking progress until resolution
• Monitor customer accounts for signals of dissatisfaction, escalating concerns as appropriate and participating in cross-functional escalation forums

Required qualifications

• High school diploma or equivalent
• Demonstrated experience owning post-sale customer relationships
• Experience coordinating across multiple internal teams to drive resolution and accountability
• Proven ability to identify and escalate customer risk early, including comfort with difficult conversations
• Strong relationship ownership skills, with the ability to build trust through accountability and follow-through