Service Manager

Job Summary

To ensure operational excellence and a positive customer experience, the full-time Service Manager will coordinate service-related activities, manage issue intake, and proactively identify customer risks while working closely with cross-functional teams.

Key responsibilities

• Oversee customer relationship management by maintaining communication and trust with assigned accounts
• Coordinate operational requests and track progress to ensure timely resolution and accountability
• Monitor customer accounts for signs of dissatisfaction and escalate concerns as needed

Required qualifications

• High school diploma or equivalent
• Demonstrated experience managing post-sale customer relationships
• Experience coordinating across multiple internal teams to drive resolution
• Proven ability to identify and escalate customer risk early
• Familiarity with managed services environments and basic technical concepts