Service Manager

Job Summary

Managing post-sale operational activities, the full-time Service Manager will coordinate customer service requests, monitor account health, and facilitate communication between customers and internal teams in a remote environment.

Key Responsibilities

• Oversee customer relationships by maintaining communication and managing operational requests
• Coordinate the intake and routing of customer requests to appropriate internal teams while tracking progress until resolution
• Monitor customer accounts for signs of dissatisfaction and escalate issues as necessary

Required Qualifications

• High school diploma or equivalent
• Demonstrated experience managing post-sale customer relationships
• Experience coordinating across multiple internal teams to drive resolution
• Working understanding of managed services environments and related technologies
• Ability to manage multiple accounts and competing priorities effectively