Service Manager

Job Summary

Serving as the primary post-sale operational contact for assigned customers, the full-time remote Service Manager will coordinate service-related activities, manage issue intake, and proactively identify customer risks to ensure a positive customer experience.

Key responsibilities

• Oversee customer relationship management by building trust and maintaining communication regarding operational requests and service updates
• Coordinate operational requests and track progress to ensure timely resolution, while documenting customer interactions and risks
• Monitor customer accounts for signs of dissatisfaction and escalate issues as needed, collaborating with cross-functional teams to address concerns

Required qualifications

• High school diploma or equivalent
• Experience managing post-sale customer relationships and coordinating across multiple internal teams
• Ability to identify and escalate customer risks effectively, including handling difficult conversations
• Understanding of managed services environments, including networking and cloud productivity platforms
• Demonstrated discipline in documentation and activity tracking