Service Manager
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Job Summary
Managing post-sale operational activities for assigned customers, the full-time remote Service Manager will coordinate service requests, monitor customer health, and ensure effective communication across internal teams to enhance customer satisfaction and retention.
Key responsibilities
- Oversee operational support for customer accounts and maintain clear communication regarding service updates and issue progress
- Serve as the primary intake point for operational requests, coordinating with internal teams to track progress and ensure resolution
- Monitor accounts for dissatisfaction signals and escalate concerns while participating in cross-functional forums as needed
Required qualifications
- High school diploma or equivalent
- Demonstrated experience managing post-sale customer relationships
- Experience coordinating across multiple internal teams to drive issue resolution
- Proven ability to identify and escalate customer risks effectively
- Familiarity with managed services environments and cloud productivity platforms
Complete Job Description
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