Service Manager

Job Summary

Managing post-sale operations for assigned customers, the full-time remote Service Manager will coordinate service-related activities, monitor customer health, and facilitate issue resolution while collaborating with cross-functional teams to enhance customer satisfaction and retention.

Key responsibilities

• Oversee customer relationships by maintaining clear communication and tracking operational requests
• Coordinate the intake and routing of customer operational requests to the appropriate internal teams
• Monitor accounts for signs of dissatisfaction and escalate risks as necessary to ensure proactive support

Required qualifications

• High school diploma or equivalent
• Demonstrated experience managing post-sale customer relationships
• Experience coordinating across multiple internal teams to drive resolution
• Understanding of managed services environments, including cloud productivity platforms
• Ability to document processes and maintain accurate activity records