Service Operations Coordinator

Job Summary

Supporting the Service Delivery Manager in a full-time remote capacity, the Service Operations Coordinator will manage service requests, coordinate technician activities, and maintain accurate records to ensure exceptional service delivery.

Key Responsibilities

• Dispatch and coordinate service requests to technicians based on priority and availability, while monitoring work queues for timely resolution
• Create, update, and manage service tickets within ServiceNow, ensuring accurate documentation and monitoring ticket aging
• Serve as the primary point of contact for technicians, building strong relationships and assisting with scheduling and service processes

Required Qualifications

• High school diploma or equivalent required; associate's degree or technical training preferred
• Minimum 2 years of experience in dispatching, service coordination, or related technical roles
• Strong computer skills with the ability to quickly learn new software platforms
• Experience working with ticketing systems or service management tools
• Excellent organizational skills and ability to prioritize tasks in a fast-paced environment