Service Operations Designer

Job Summary

To support the AI & Product Office, the full-time Service Operations Designer will design and map care delivery processes, collaborate with local teams to identify operational improvements, and create service blueprints for AI-enabled products, all while working remotely within the U.S.

Key responsibilities:

• Embed with local teams to shadow and map current care delivery processes and identify areas for improvement
• Design service blueprints that outline roles, workflows, and policies for new AI-enabled products
• Define operational measures to assess the impact of changes and develop change management plans for successful implementation

Required qualifications:

• 7+ years of experience in operations, process improvement, or service design within care delivery settings
• Proven experience in the healthcare industry and large, complex organizations
• Demonstrated ability to design and launch new services or operating models with clinical or operational teams
• Experience planning and facilitating Lean or kaizen improvement events
• Familiarity with AI tools and their application in operational processes