Service Operations Designer
Job Summary
Working remotely, the full-time Service Operations Designer will design and implement AI-enabled products and services in care delivery, collaborating with local teams to improve workflows and operational efficiency.
Key responsibilities:
- Embed with local teams to map current care delivery processes and identify areas for improvement
- Design service blueprints for AI-enabled products, detailing roles, workflows, and operational policies
- Define operational measures and develop change management plans to ensure successful implementation and adoption of new services
Required qualifications:
- 7+ years of experience in operations, process improvement, or service design, with at least 3 years in the healthcare industry
- 2+ years of experience in a Care Delivery Organization, designing AI-enabled products and services
- Experience facilitating Lean or kaizen events with frontline teams
- Proficiency in using AI tools and process mapping/analytics tools
- Demonstrated ability to analyze operational measures and communicate findings effectively in writing
Complete Job Description
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