Service Processing Support Associate
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Job Summary
As a fully remote opportunity, the Service Processing Support Senior Associate will process, review, and investigate policy and system issues using extensive application knowledge, while enhancing customer loyalty through effective resolution strategies.
Key Responsibilities
- Identifies, validates, and analyzes system issues
- Leads root cause problem-solving and provides expertise on process improvements
- Researches and responds to inquiries regarding rules, rates, and product interpretations
Required Qualifications
- 0-2 years of relevant experience preferred
- Extensive knowledge of applications related to policy and system processes
- Ability to conduct complex investigations and provide consultation
- Experience with advanced analytic and metric research
- Familiarity with internal/external audits or examinations
Complete Job Description
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