Service Quality Analyst
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Monitoring and scoring phone, email, and chat interactions, the full-time Service Quality Analyst will ensure quality and accuracy meet or exceed client and company expectations while working remotely.
Key responsibilities
- Monitor and score interactions using quality assurance evaluation sheets
- Communicate quality assessment findings to team members and participate in calibration sessions with Service Delivery and clients
- Review processes to identify trends and provide recommendations for improvement
Required qualifications
- Minimum of one (1) year of experience in quality assurance, customer service, or a related field
- Proficiency with computers and relevant software applications
- Demonstrated integrity and a results-oriented approach to coaching and process improvement
- Strong critical thinking skills and sound judgment in evaluating interactions against quality standards
- Ability to work collaboratively as part of a team
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,773 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
