Service Readiness Program Manager

Job Summary

To support organizational operations and service readiness for new product launches, the full-time Service Readiness Program Manager will manage end-to-end customer support program activities, drive cross-functional collaboration, and utilize data to define customer-centric solutions in a remote work environment.

Key responsibilities

• Lead end-to-end customer support program management activities for new product introductions, ensuring readiness prior to product launch
• Develop and maintain comprehensive project plans, timelines, and risk management strategies to drive successful execution against goals
• Partner cross-functionally with various teams to align objectives, maintain launch schedules, and ensure timely delivery of milestones

Required qualifications

• Bachelor's degree in business administration or a related field
• 5+ years of experience in end-to-end project/program management
• Strong understanding of post-sales operations and new product introduction processes
• Experience with data analysis tools and methodologies to drive informed decision-making
• Proactive approach with the ability to operate in ambiguity with minimal supervision