Service Support Representative
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Job Summary
To support a high-profile government contract, the full-time hourly Service Support Representative will manage ticket statuses, validate customer documents, and provide troubleshooting support while working remotely with a flexible schedule that includes late afternoon and overnight shifts.
Key Responsibilities
- Process requests and inquiries from stakeholders via various communication channels in a timely manner
- Update the ticketing system according to contract requirements and validate reports for accuracy
- Provide troubleshooting support for phones, applications, and database issues while ensuring stakeholder satisfaction
Required Qualifications
- High school diploma
- 2+ years of experience in a service support role
- Experience with ticketing systems and validating tickets for quality metrics
- Ability to work a flexible schedule, including overnight shifts and holidays
- Must be able to obtain a Public Trust Clearance and have reliable high-speed internet for remote work
Complete Job Description
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